Responsible party and scope

This website is operated by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. For the purposes of website operation and enquiry handling, Astros Marketing (Pty) Ltd acts as the responsible party for personal information processed through this site, together with information submitted in relation to generator spare part enquiries for Reliable Generators Parts.

This policy applies to personal information collected through pages on this website, including information submitted through our contact form. It also applies to limited technical information collected during normal website use, where that information can identify or be linked to a person.

Information we collect

Personal information is collected only where it is reasonably required for a lawful business purpose connected to generator spares enquiries, order administration, record keeping or website operation. The information collected depends on what a visitor chooses to send and what is required to identify the correct part.

Name and surname.
Company name, where relevant.
Contact details supplied in an enquiry.
Delivery town, province or site details needed for dispatch planning.
Generator details, serial plate information, model references and photographs.
Records of correspondence sent through our contact form.
Standard website usage data such as IP address, browser type and page activity.

Purpose for processing

Personal information is processed only for specific, defined and lawful purposes. The main purpose is to help identify and supply the correct spare part for a petrol or diesel generator, whether for a home, farm, workshop or business. Information may also be used to maintain transaction records, prevent misuse of the site and comply with legal duties.

To assess a parts enquiry and match likely spares to the information provided.
To prepare quotations, sales records and delivery documentation.
To communicate about filters, AVRs, controllers, sensors, batteries, chargers, belts and service kits requested by a customer.
To keep internal administrative and accounting records.
To protect the website, detect abuse and maintain service functionality.
To comply with obligations under South African law.

Information is not collected for unrestricted profiling and is not sold as a contact list to third parties.

Sharing and operators

Personal information may be shared only where this is necessary for the stated purpose or required by law. This can include website hosting providers, form handling services, couriers, payment or accounting service providers, and professional advisers acting under duties of confidentiality. Information may also be disclosed where a lawful request is made by a regulator, court or law enforcement body.

Where an operator processes information on behalf of the responsible party, reasonable steps are taken to ensure that the operator maintains appropriate security safeguards and processes the information only on instructions relevant to the service being provided.

Security, retention and cookies

Reasonable technical and organisational measures are used to protect personal information against loss, unauthorised access, destruction, misuse or unlawful disclosure. No internet transmission method is completely secure, but safeguards are applied to reduce risk and to limit access to authorised persons only.

Information is retained only for as long as it is needed for the purpose for which it was collected, or for longer where retention is required by law, accounting rules or the handling of a dispute. When information is no longer required, it is deleted, destroyed or de-identified where appropriate.

Basic website cookies or similar technologies may be used for site functionality, traffic measurement and security.
Cookie settings can usually be managed in a browser, although disabling certain cookies may affect parts of the site.
Uploaded photographs and equipment details are kept only as long as reasonably needed for the related enquiry or record.

Your POPIA rights

Subject to POPIA and any other applicable law, a person may request access to personal information held about them, ask for correction of inaccurate information, object to certain processing, or request deletion where there is no lawful basis to retain the information. A person may also lodge a complaint with the Information Regulator if they believe their information has been processed unlawfully.

Requests relating to personal information held through this website may be sent through our contact form. To protect privacy, sufficient information may be required to verify identity before any record is disclosed, corrected or removed.

This policy may be updated from time to time to reflect legal, operational or technical changes. The latest version published on this website will apply from the date it is posted.